Innovation and power generation have always gone hand in hand. For almost 140 years, the industry has evolved through a steady stream of emerging technologies, shifting policies, infrastructure investments, and an assortment of crises. The power industry has weathered a lot over this time and been forced to adapt. The latest example: COVID-19.
Over the past year, the industry has increasingly turned one of the pandemic’s biggest trends into opportunity. COVID thrust remote assistance software into the spotlight as the world shut down in 2020. The technology itself wasn’t new but the sudden need for touchless service and remote support was. Now, as more power companies continue to adopt the software, they’re realizing the value and versatility of remote assistance.
