What do consumers expect from their electric utility? What programs and services are they likely to be interested in? And how can utilities earn their trust?
Each year the Smart Grid Consumer Collaborative (SGCC) releases its annual State of the Consumer Report. This report helps smart grid stakeholders gain a deeper understanding of how American consumers think about and engage with grid modernization efforts. The 2016 State of the Consumer Reportprovides a comprehensive analysis of key themes and data from both SGCC research conducted in 2015 and the Consumer Behavior Studies funded by the American Recovery and Reinvestment Act released by the US Department of Energy.
